Privacy Policy – PicksEra LLC

Effective Date: June 25, 2025
Company: PicksEra LLC
Contact: [email protected] • +91 96729 47474

1. Introduction & Scope

At PicksEra LLC (“we”, “our”, “us”), we respect your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information across our website and services (“Platform”). By accessing or using our services, you consent to the practices described.

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2. Information We Collect

We collect data to fulfill orders, improve your experience, and comply with legal requirements. This includes:

a. Personal Information

• Name, email, phone, delivery address – for order processing, support, and communications
• Date of birth (optional) – to ensure age compliance
• Payment information (masked via payment gateway)

b. Transactional & Behavioral Data

• Order history, cart contents, and browsing behavior
• Device/browser type, IP address, access timestamps

c. Cookies & Tracking Technologies

• First-party cookies for user preferences and security
• Third-party cookies (Google Analytics, marketing tools)
• Pixel tags and local storage for remarketing and personalization

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3. How We Use Your Information

We leverage your data for:

• Fulfilling orders, processing payments, and deliveries
• Providing customer support and resolving inquiries
• Personalizing your experience and product recommendations
• Sending transactional updates (e.g., order confirmations, shipping)
• Marketing communications (discounts, newsletters) only if you opt in
• Fraud detection, compliance, and legal obligations
• Improving our Platform, analyzing trends, and conducting surveys

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4. Sharing & Disclosure

We do not sell or rent personal data. We share with trusted parties:

• Logistics & courier partners – to fulfill deliveries
• Payment processors – securely handle transactions
• Analytics & marketing platforms – for performance and advertising
• Legal authorities – when required by law, subpoena, or government order

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5. International Data Transfer

As part of order fulfillment, your data may be processed or stored overseas. We implement appropriate measures—such as standard contractual clauses—to ensure your data remains protected during transfer.

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6. Data Retention

We retain your information:

• For 7 years post last transaction (for invoices and tax compliance)
• Until you request deletion, except when legally required to retain data

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7. Your Rights & Choices

You have the following rights:

• Access and obtain a copy of your personal data
• Correct inaccuracies (e.g., address, phone)
• Delete your data, subject to legal retention obligations
• Restrict or object to processing (e.g., marketing communications)
• Withdraw consent for cookies or email marketing at any time

You can manage cookies via browser settings or our Cookie Consent tool.

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8. Children’s Privacy

Our services are intended for users aged 18+. We do not knowingly collect data from minors. If you believe a minor has provided personal details, please contact us; we will promptly erase the data.

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9. Security Measures

We implement industry-standard security methods including:

• SSL/TLS encryption
• Secure servers and firewalls
• Restricted access controls and internal audits

Despite our best efforts, no system is 100% secure. If a breach occurs, we will notify you and authorities as required.

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10. Cookies & Marketing Preferences

We use cookies for essential site functions, analytics, and advertising. At your first visit, you can:

• Accept needed cookies only
• Opt in/out of analytics or marketing cookies
• Change preferences anytime through our Cookie Settings link

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11. Third-Party Platforms & Links

Our Platform may contain links to third-party services. We are not responsible for their privacy practices. We recommend reading their policies before sharing your information.

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12. Policy Updates

We may update this Privacy Policy to reflect changes in law, technology, or business. The latest version will be posted here with a new effective date. For significant changes, we’ll notify you via email or a banner.

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13. Contact & Data Protection Officer

If you have questions, want to exercise your rights, or raise concerns, contact:
Email: [email protected]
Phone/WhatsApp: +91 96729 47474

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14. Grievance Redressal Mechanism (As per Indian Law)

In accordance with Indian regulations (IT Rules 2011 & DPDP Act 2023), PicksEra LLC has appointed a Grievance Officer:

Name: Ms. [Your Grievance Officer]
Email: [email protected]
Response Time: Within 30 days of your written grievance