Effective Date: June 25, 2025
Company: PicksEra LLC
Contact Email: [email protected]
Customer Care Number: +91 96729 47474

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1. Acceptance of Terms

By accessing and using our website (www.picksera.com), you agree to abide by the terms and conditions outlined below. These terms apply to all users of the site, including browsers, vendors, customers, and content contributors. If you do not agree with any part of these terms, please discontinue using the site immediately.

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2. Eligibility

You must be at least 18 years old to use this website. If you are under 18, you may use our services only under the supervision of a parent or legal guardian.

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3. Account Registration

• Users are responsible for maintaining the confidentiality of their account and password.
• You agree to provide accurate, current, and complete information.
• Multiple accounts for the same user or fraudulent activity will result in suspension or termination.

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4. Product Descriptions & Pricing

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, mistakes may occur. PicksEra LLC reserves the right to modify or correct errors and to cancel or refuse any order based on incorrect information.

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5. Orders & Acceptance

• All orders placed on our website are subject to availability and confirmation.
• We reserve the right to reject or cancel any order at our discretion.
• Upon successful payment, you will receive an order confirmation via email.

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6. Shipping Policy

• Products are shipped directly from our international warehouse and typically take 15 to 45 days for delivery.
• Tracking details will be shared once the product is dispatched.
• Delays due to customs, public holidays, or courier issues are beyond our control.

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7. Return & Refund Policy

• Products are eligible for return only in cases of damage, defect, or incorrect item received.
• Requests must be made within 3 days of delivery, with supporting photos or videos.
• Refunds will only be processed after the product is received and inspected at our return facility.
• Refunds may take up to 90 days, depending on payment method and bank policies.
• Products used, opened, or damaged after use are not eligible for returns.

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8. Payments

We accept UPI and major Indian payment methods. All transactions are processed in INR. PicksEra LLC does not store your payment information.

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9. Intellectual Property

All website content including logo, images, designs, and product information is the intellectual property of PicksEra LLC or its partners. Unauthorized use or reproduction is prohibited.

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10. User Conduct

You agree not to misuse the platform in any way, including but not limited to:

• Transmitting malware or harmful code
• Engaging in fraudulent transactions
• Harassing, abusing, or defaming staff or customers

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11. Limitation of Liability

PicksEra LLC shall not be liable for any direct or indirect losses, delays, or damages arising out of your use or inability to use our services, even if we were advised of the possibility of such losses.

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12. Changes to Terms

We may update or modify these Terms at any time without prior notice. Please review them periodically. Continued use of the website after any changes constitutes your acceptance.

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13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.